Recently, I was in the market for a vehicle. I saw the vehicle online. I told the salesman on the prior evening that I had intentions on coming to purchase it. The next day, I contacted him to confirm that it was still there. He stated that it was. Therefore, I told him that I was on my way to get it. He then told me that he would not be there and that another salesman would take care of me. When I arrived at the dealership, I was told by a salesman that the desired vehicle had been sold on the previous evening.
I then immediately contacted the salesman that I originally spoke with. He apologized to me because he did not work the previous night and that he gave me the information on a assumption that it was still there.
I forgave him, because I knew all too well about how vehicles become sold from under salesmen, because it once happened to me. However, I told him to make sure that before he makes a promise to someone about a vehicle to make sure that he places his hands on it to make sure that it is present. Even if it is not present to please be sure to make the customer aware of it. Nothing is worse than a customer having to drive miles away from their homeland only to try to be talked into buying something that they did not want to purchase. Honesty goes along. No amount of money is ever worth your reputation as a salesman or a dealership. Today's salesmen need to grasp this concept so that issues like this don't happen again !
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